Patient Experience Technology Market Analysis and Forecast to 2031: By Component (Hardware, Software, Consulting Services), Delivery Mode (On-Premise, Cloud, Web), and Region

Patient experience technology is a term that refers to a variety of tools and platforms that are designed to help healthcare organizations improve the patient experience. This can include everything from patient portals and online scheduling tools to patient engagement platforms and surveys. The goal of patient experience technology is to make it easier for patients to receive the care they need and to provide feedback that can help improve the overall quality of care.

Key Trends

There are several key trends in patient experience technology. One is the move toward patient-centered care, which is care that is focused on the needs and preferences of the patient. This trend is driven by the recognition that patients are more likely to be satisfied with their care when they are involved in decisions about their treatment.

Another key trend is the use of technology to improve communication between patients and providers. This includes the use of electronic health records, which can help providers keep track of their patients medical histories and make it easier to coordinate care.

Finally, there is a trend toward using technology to engage patients in their own care. This includes tools such as patient portals, which give patients access to their health information and allow them to communicate with their providers. It also includes mobile apps that help patients track their health data and engage in their own care.

Key Drivers

The key drivers of patient experience technology market are the rising need for quality patient care, the increasing adoption of technology in healthcare, and the growing focus on patient engagement.

The rising need for quality patient care is a major driver of the patient experience technology market. With the increasing number of patients and the growing complexity of diseases, there is a need for better quality patient care.

The increasing adoption of technology in healthcare is another key driver of the patient experience technology market. The use of technology in healthcare has increased significantly in recent years, due to the benefits it offers in terms of efficiency, accuracy, and cost-effectiveness. This has led to the development of new and innovative technologies that can help improve the quality of patient care.

The growing focus on patient engagement is another key driver of the patient experience technology market. Patient engagement is a key factor in the success of any healthcare organization. It is essential for healthcare organizations to engage with their patients and understand their needs and preferences.

Restraints & Challenges

One of the key restraints in the Patient Experience Technology market is the lack of standardization in technology. This has led to a lack of interoperability between different systems, which in turn has made it difficult for patients to access their medical records.

In addition, there is a lack of skilled personnel to operate and maintain these systems. This has resulted in a high cost of ownership and a lack of availability of these systems in many parts of the world.

Market Segmentation

The market is segmented based on components, delivery model and region. The key components assessed in the study includes hardware, software and consulting services . Delivery model covered during the study are on premise, cloud and web. By region, the market is segmented into North America, Europe, Asia-Pacific and rest of the world.

Key Players

The key players in the Patient Experience Technology Market are  Cisco Systems, Inc., Mckesson Corporation, Accenture, Get Real Health, EMMI Solutions, LLC, GetWellNetwork Inc, Phytel, Inc., Allscripts Healthcare Solutions, Athenahealth, Inc.,, and Harris Healthcare.Why GIS?

Table of Contents

Chapter 1. Market Introduction
1.1. Objectives of the Study
1.2. Market Definition and Research & Scope
1.3. Research Methodologies
1.4. Market Estimation Techniques

Chapter 2. Executive Summary
2.1. Summary
2.2. Key Highlights of the Market

Chapter 3. Patient Experience Technology Market Outlook
3.1. Patient Experience Technology Market segmentation
3.2. Market Dynamics
3.2.1. Market Drivers
3.2.1.1. Driver 1
3.2.1.2. Driver 2
3.2.1.3. Driver 3
3.2.2. Market Restraints
3.2.2.1. Restraint 1
3.2.2.2. Restraint 2
3.2.3. Market Opportunities
3.2.3.1. Opportunity 1
3.2.3.2. Opportunity 2
3.3. Porter’s Five Forces Analysis
3.3.1. Threat of New Entrants
3.3.2. Threat of Substitutes
3.3.3. Bargaining Power of Buyers
3.3.4. Bargaining Power of Supplier
3.3.5. Competitive Rivalry
3.4. PESTLE Analysis
3.5. Value Chain Analysis
3.5.1. Raw Material Suppliers
3.5.2. Manufacturers
3.5.3. Wholesalers and/or Retailers
3.6. Impact of the Russia and Ukraine War on the Patient Experience Technology Market

Chapter 4. Economic Impact of COVID-19 on Patient Experience Technology Market
4.1. Overall Impact of COVID-19
4.2. Impact of COVID On the Patient Experience Technology Market
4.3. Economic Impact Analysis

Chapter 5. Patient Experience Technology Market by Component
5.1. Market Overview
5.2. Hardware
5.2.1. Market Size and Forecast, 2021-2031 ($Million)
5.2.2. Market Size and Forecast, by Region, 2021-2031 ($Million)
5.3. Software
5.3.1. Market Size and Forecast, 2021-2031 ($Million)
5.3.2. Market Size and Forecast, by Region, 2021-2031 ($Million)
5.4. Consulting Services
5.4.1. Market Size and Forecast, 2021-2031 ($Million)
5.4.2. Market Size and Forecast, by Region, 2021-2031 ($Million)

Chapter 6. Patient Experience Technology Market by Delivery Model
6.1. Market Overview
6.2. Cloud
6.2.1. Market Size and Forecast, 2021-2031 ($Million)
6.2.2. Market Size and Forecast, by Region, 2021-2031 ($Million)
6.3. Web
6.3.1. Market Size and Forecast, 2021-2031 ($Million)
6.3.2. Market Size and Forecast, by Region, 2021-2031 ($Million)
6.4. On-Premise
6.4.1. Market Size and Forecast, 2021-2031 ($Million)
6.4.2. Market Size and Forecast, by Region, 2021-2031 ($Million)

Chapter 7. Patient Experience Technology Market, by Region
7.1. Overview
7.2. North America
7.2.1. Key Market Trends and Opportunities
7.2.2. North America Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.2.3. North America Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.2.4. North America Patient Experience Technology Market Size and Forecast by Country, 2021-2031, ($Million)
7.2.5. The U.S.
7.2.5.1. The U.S. Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.2.5.2. The U.S. Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.2.6. Canada
7.2.6.1. Canada Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.2.6.2. Canada Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.2.7. Mexico
7.2.7.1. Mexico Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.2.7.2. Mexico Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.3. Europe
7.3.1. Key Market Trends and Opportunities
7.3.2. Europe Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.3.3. Europe Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.3.4. Europe Patient Experience Technology Market Size and Forecast by Country, 2021-2031, ($Million)
7.3.5. Germany
7.3.5.1. Germany Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.3.5.2. Germany Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.3.6. France
7.3.6.1. France Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.3.6.2. France Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.3.7. U.K.
7.3.7.1. U.K. Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.3.7.2. U.K. Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.3.8. Spain
7.3.8.1. Spain Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.3.8.2. Spain Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.3.9. Italy
7.3.9.1. Italy Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.3.9.2. Italy Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.3.10. Rest of Europe
7.3.10.1. Rest of Europe Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.3.10.2. Rest of Europe Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.4. Asia-Pacific
7.4.1. Key Market Trends and Opportunities
7.4.2. Asia-Pacific Patient Experience Technology Market Size and Forecast by Country, 2021-2031, ($Million)
7.4.3. Asia-Pacific Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.4.4. Asia-Pacific Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.4.5. China
7.4.5.1. China Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.4.5.2. China Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.4.6. India
7.4.6.1. India Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.4.6.2. India Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.4.7. Japan
7.4.7.1. Japan Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.4.7.2. Japan Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.4.8. South Korea
7.4.8.1. South Korea Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.4.8.2. South Korea Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.4.9. Rest of APAC
7.4.9.1. Rest of APAC Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.4.9.2. Rest of APAC Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.5. Rest of the World
7.5.1. Key Market Trends and Opportunities
7.5.2. Rest of the World Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.5.3. Rest of the World Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.5.4. Rest of the World Patient Experience Technology Market Size and Forecast by Country, 2021-2031, ($Million)
7.5.5. Latin America
7.5.5.1. Latin America Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.5.5.2. Latin America Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.5.6. Middle East
7.5.6.1. Middle East Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.5.6.2. Middle East Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)
7.5.7. Africa
7.5.7.1. Africa Patient Experience Technology Market Size and Forecast by Component, 2021-2031, ($Million)
7.5.7.2. Africa Patient Experience Technology Market Size and Forecast by Delivery Model, 2021-2031, ($Million)

Chapter 8. Competitive Landscape
8.1. Market Overview
8.2. Market Share Analysis/Key Player Positioning
8.3. Developmental Strategy Benchmarking
8.3.1. New Product Development
8.3.2. Product Launches
8.3.3. Business Expansions
8.3.4. Partnerships, Joint Ventures, and Collaborations
8.3.5. Mergers and Acquisitions

Chapter 9. Company Profiles
9.1. Cisco Systems, Inc.
9.1.1. Company Snapshot
9.1.2. Financial Performance
9.1.3. Product Offerings
9.1.4. Key Strategic Initiatives
9.1.5. SWOT Analysis
9.2. Mckesson Corporation
9.2.1. Company Snapshot
9.2.2. Financial Performance
9.2.3. Product offerings
9.2.4. Key Strategic Initiatives
9.2.5. SWOT Analysis
9.3. Accenture
9.3.1. Company Snapshot
9.3.2. Financial Performance
9.3.3. Product offerings
9.3.4. Key Strategic Initiatives
9.3.5. SWOT Analysis
9.4. Get Real Health
9.4.1. Company Snapshot
9.4.2. Financial Performance
9.4.3. Product offerings
9.4.4. Key Strategic Initiatives
9.4.5. SWOT Analysis
9.5. EMMI Solutions, LLC
9.5.1. Company Snapshot
9.5.2. Financial Performance
9.5.3. Product offerings
9.5.4. Key Strategic Initiatives
9.5.5. SWOT Analysis
9.6. GetWellNetwork Inc.
9.6.1. Company Snapshot
9.6.2. Financial Performance
9.6.3. Product offerings
9.6.4. Key Strategic Initiatives
9.6.5. SWOT Analysis
9.7. Phytel, Inc.
9.7.1. Company Snapshot
9.7.2. Financial Performance
9.7.3. Product offerings
9.7.4. Key Strategic Initiatives
9.7.5. SWOT Analysis
9.8. Allscripts Healthcare Solutions
9.8.1. Company Snapshot
9.8.2. Financial Performance
9.8.3. Product offerings
9.8.4. Key Strategic Initiatives
9.8.5. SWOT Analysis
9.9. Athenahealth, Inc.
9.9.1. Company Snapshot
9.9.2. Financial Performance
9.9.3. Product offerings
9.9.4. Key Strategic Initiatives
9.9.5. SWOT Analysis
9.10. Harris Healthcare
9.10.1. Company Snapshot
9.10.2. Financial Performance
9.10.3. Product offerings
9.10.4. Key Strategic Initiatives
9.10.5. SWOT Analysis

*The list of company is subject to change during the final compilation of the report
Market Segmentation

By Components

  • Hardware
  • Software
  • Consulting Services

By Delivery Model

  • On-Premise
  • Cloud
  • Web

By Region

  • North America
    • The U.S.
    • Canada
    • Mexico
  • Europe
    • The UK
    • Germany
    • France
    • Spain
    • Rest of Europe
  • The Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Rest of Asia-Pacific
  • Rest of the World
    • Latin America
    • The Middle East
    • Africa

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