Queue Management System Market Analysis and Forecast to 2032: By Component (Solution and Services), Application (Reporting & Analytics, Real-time Monitoring and Others), Queue Type (Structured, Unstructured, Mobile Queue), Vertical (Government and Public Sector, BFSI, Retail and Consumer Goods, Healthcare and Life Sciences, and Others), and Region
A queue management system is a software application that is used to manage queues. Queue management systems are used in a variety of industries, including healthcare, retail, and manufacturing. Queue management systems help to optimize the use of resources and improve customer satisfaction.
The Queue Management System Market size was USD 0.6 Billion in 2022 and is anticipated to reach USD 0.8 Billion in 2032, growing at a rate of 3.8% from 2023 to 2032.
Key Trends
The following are some of the key trends in queue management system technology:
1. Online reservations: Customers can now reserve their place in line online, using their computer or mobile device. This allows them to plan their visit in advance and eliminates the need to wait in line.
2. Virtual queuing: Virtual queuing systems allow customers to hold their place in line without being physically present. This can be done via text message or a mobile app, and can be used for businesses with multiple locations.
3. Smartphone integration: Many queue management systems now integrate with smartphones, allowing customers to check in and out via their mobile device. This can help to speed up the process and reduce wait times.
4. Social media integration: Social media can be used to spread the word about businesses and their queue management systems. Additionally, businesses can use social media to provide updates on wait times and notify customers when their turn is up.
Key Drivers
There are several key drivers of the Queue Management System market:
One driver is the increasing need for businesses to manage customer queues efficiently. This is especially true for businesses with high customer volume, such as retail stores, restaurants, and banks.
Another driver is the increasing adoption of queue management systems by small and medium businesses. This is due to the benefits offered by queue management systems, such as reducing customer wait times, improving customer satisfaction, and reducing operational costs.
Additionally, the advancement of technology is another driver of the queue management system market. This is because newer technologies, such as cloud-based queue management systems, offer greater flexibility and scalability than traditional on-premise queue management systems.
Restraints & Challenges
The key restraints and challenges in Queue Management System market include the lack of awareness about queue management systems among end users, the high cost of these systems, and the lack of trained personnel to operate and maintain these systems. These factors are hindering the growth of the queue management system market.
Market Segments:
The Queue Management System Market is segmented by component, application, queue type, vertical and region. By component, the market is divided into solutions and services. Based on application, it is segmented into reporting & analytics, real-time monitoring and others. On the basis of queue type, it is bifurcated into structured, unstructured and mobile queue. By vertical, it is segmented by government and public sector, BFSI, retail and consumer goods, healthcare and life sciences, and others. Region-wise the market is divided into North America, Europe, Asia-Pacific, and the Rest of the World.
Key Market Players:
The Queue Management System Market includes players such as Advantech Co. Ltd., Aurionpro Solutions Ltd., Q-MATIC AB, Qminder Ltd., Q-nomy Inc., Sedco, SeehashSoftwares Pvt. Ltd., Skiplino, Wavetec Pvt. Ltd., and XIPHIAS Software Technologies Pvt. Ltd.
Table of Contents
Chapter 1. Market Introduction
1.1. Objectives of the Study
1.2. Market Definition and Research & Scope
1.3. Research Methodologies
1.4. Market Estimation Techniques
Chapter 2. Executive Summary
2.1. Summary
2.2. Key Highlights of the Market
Chapter 3. Queue Management System Market Outlook
3.1. Queue Management System Market Segmentation
3.2. Market Dynamics
3.2.1. Market Drivers
3.2.1.1. Driver 1
3.2.1.2. Driver 2
3.2.1.3. Driver 3
3.2.2. Market Restraints
3.2.2.1. Restraint 1
3.2.2.2. Restraint 2
3.2.3. Market Opportunities
3.2.3.1. Opportunity 1
3.2.3.2. Opportunity 2
3.3. Porter’s Five Forces Analysis
3.3.1. Threat of New Entrants
3.3.2. Threat of Substitutes
3.3.3. Bargaining Power of Buyers
3.3.4. Bargaining Power of Supplier
3.3.5. Competitive Rivalry
3.4. PESTLE Analysis
3.5. Value Chain Analysis
3.5.1. Raw Material Suppliers
3.5.2. Manufacturers
3.5.3. Wholesalers and/or Retailers
3.6. Impact of the Russia and Ukraine War on the Queue Management System Market
Chapter 4. Economic Impact of COVID-19
4.1. Overall Impact of COVID-19
4.2. Impact of COVID On the Global Queue Management System Market
4.3. Economic Impact Analysis
Chapter 5. Queue Management System Market by Component
5.1. Market Overview
5.2. Solutions
5.2.1. Market Size and Forecast, 2022-2032 ($Million)
5.2.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
5.3. Services
5.3.1. Market Size and Forecast, 2022-2032 ($Million)
5.3.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
Chapter 6. Queue Management System Market by Application
6.1. Market Overview
6.2. Reporting and Analytics
6.2.1. Market Size and Forecast, 2022-2032 ($Million)
6.2.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
6.3. Appointment Management
6.3.1. Market Size and Forecast, 2022-2032 ($Million)
6.3.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
6.4. Others
6.4.1. Market Size and Forecast, 2022-2032 ($Million)
6.4.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
Chapter 7. Queue Management System Market by Queue type
7.1. Market Overview
7.2. Linear Queuing
7.2.1. Market Size and Forecast, 2022-2032 ($Million)
7.2.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
7.3. Virtual Queuing
7.3.1. Market Size and Forecast, 2022-2032 ($Million)
7.3.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
Chapter 8. Queue Management System Market by Verticals
8.1. Market Overview
8.2. Government and Public Sector
8.2.1. Market Size and Forecast, 2022-2032 ($Million)
8.2.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
8.3. BFSI
8.3.1. Market Size and Forecast, 2022-2032 ($Million)
8.3.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
8.4. Retail and Consumer Goods
8.4.1. Market Size and Forecast, 2022-2032 ($Million)
8.4.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
8.5. Healthcare and Life Sciences
8.5.1. Market Size and Forecast, 2022-2032 ($Million)
8.5.2. Market Size and Forecast, by Region, 2022-2032 ($Million)
Chapter 9. Queue Management System Market, by Region
9.1. Overview
9.2. North America
9.2.1. Key Market Trends and Opportunities
9.2.2. North America Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.2.3. North America Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.2.4. North America Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.2.5. North America Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.2.6. North America Queue Management System Market Size and Forecast by Country, 2022-2032, ($Million)
9.2.7. The U.S.
9.2.7.1. The U.S. Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.2.7.2. The U.S. Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.2.7.3. The U.S. Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.2.7.4. The U.S. Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.2.8. Canada
9.2.8.1. Canada Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.2.8.2. Canada Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.2.8.3. Canada Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.2.8.4. Canada Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.2.9. Mexico
9.2.9.1. Mexico Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.2.9.2. Mexico Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.2.9.3. Mexico Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.2.9.4. Mexico Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.3. Europe
9.3.1. Key Market Trends and Opportunities
9.3.2. Europe Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.3.3. Europe Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.3.4. Europe Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.3.5. Europe Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.3.6. Europe Queue Management System Market Size and Forecast by Country, 2022-2032, ($Million)
9.3.7. Germany
9.3.7.1. Germany Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.3.7.2. Germany Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.3.7.3. Germany Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.3.7.4. Germany Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.3.8. France
9.3.8.1. France Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.3.8.2. France Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.3.8.3. France Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.3.8.4. France Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.3.9. U.K.
9.3.9.1. U.K. Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.3.9.2. U.K. Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.3.9.3. U.K. Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.3.9.4. U.K. Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.3.10. Spain
9.3.10.1. Spain Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.3.10.2. Spain Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.3.10.3. Spain Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.3.10.4. Spain Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.3.11. Italy
9.3.11.1. Italy Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.3.11.2. Italy Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.3.11.3. Italy Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.3.11.4. Italy Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.3.12. Rest of Europe
9.3.12.1. Rest of Europe Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.3.12.2. Rest of Europe Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.3.12.3. Rest of Europe Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.3.12.4. Rest of Europe Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.4. Asia-Pacific
9.4.1. Key Market Trends and Opportunities
9.4.2. Asia-Pacific Queue Management System Market Size and Forecast by Country, 2022-2032, ($Million)
9.4.3. Asia-Pacific Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.4.4. Asia-Pacific Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.4.5. Asia-Pacific Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.4.6. Asia-Pacific Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.4.7. China
9.4.7.1. China Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.4.7.2. China Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.4.7.3. China Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.4.7.4. China Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.4.8. India
9.4.8.1. India Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.4.8.2. India Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.4.8.3. India Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.4.8.4. India Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.4.9. Japan
9.4.9.1. Japan Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.4.9.2. Japan Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.4.9.3. Japan Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.4.9.4. Japan Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.4.10. South Korea
9.4.10.1. South Korea Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.4.10.2. South Korea Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.4.10.3. South Korea Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.4.10.4. South Korea Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.4.11. Rest of APAC
9.4.11.1. Rest of APAC Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.4.11.2. Rest of APAC Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.4.11.3. Rest of APAC Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.4.11.4. Rest of APAC Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.5. Rest of the World
9.5.1. Key Market Trends and Opportunities
9.5.2. Rest of the World Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.5.3. Rest of the World Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.5.4. Rest of the World Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.5.5. Rest of the World Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.5.6. Rest of the World Queue Management System Market Size and Forecast by Country, 2022-2032, ($Million)
9.5.7. Latin America
9.5.7.1. Latin America Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.5.7.2. Latin America Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.5.7.3. Latin America Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.5.7.4. Latin America Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.5.8. Middle East
9.5.8.1. Middle East Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.5.8.2. Middle East Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.5.8.3. Middle East Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.5.8.4. Middle East Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
9.5.9. Africa
9.5.9.1. Africa Queue Management System Market Size and Forecast by component, 2022-2032, ($Million)
9.5.9.2. Africa Queue Management System Market Size and Forecast by Application, 2022-2032, ($Million)
9.5.9.3. Africa Queue Management System Market Size and Forecast by Queue type, 2022-2032, ($Million)
9.5.9.4. Africa Queue Management System Market Size and Forecast by Verticals, 2022-2032, ($Million)
Chapter 10. Competitive Landscape
10.1. Market Overview
10.2. Market Share Analysis/Key Player Positioning
10.3. Developmental Strategy Benchmarking
10.3.1. New Product Development
10.3.2. Product Launches
10.3.3. Business Expansions
10.3.4. Partnerships, Joint Ventures, and Collaborations
10.3.5. Mergers and Acquisitions
Chapter 11. Company Profiles
11.1. Advantech Co. Ltd.
11.1.1. Company Snapshot
11.1.2. Financial Performance
11.1.3. Product Offerings
11.1.4. Key Strategic Initiatives
11.1.5. SWOT Analysis
11.2. Aurionpro Solutions Ltd.
11.2.1. Company Snapshot
11.2.2. Financial Performance
11.2.3. Product offerings
11.2.4. Key Strategic Initiatives
11.2.5. SWOT Analysis
11.3. Q-MATIC AB
11.3.1. Company Snapshot
11.3.2. Financial Performance
11.3.3. Product offerings
11.3.4. Key Strategic Initiatives
11.3.5. SWOT Analysis
11.4. Qminder Ltd.
11.4.1. Company Snapshot
11.4.2. Financial Performance
11.4.3. Product offerings
11.4.4. Key Strategic Initiatives
11.4.5. SWOT Analysis
11.5. Q-nomy Inc.
11.5.1. Company Snapshot
11.5.2. Financial Performance
11.5.3. Product offerings
11.5.4. Key Strategic Initiatives
11.5.5. SWOT Analysis
11.6. Sedco
11.6.1. Company Snapshot
11.6.2. Financial Performance
11.6.3. Product offerings
11.6.4. Key Strategic Initiatives
11.6.5. SWOT Analysis
11.7. Seehash Softwares Pvt. Ltd.
11.7.1. Company Snapshot
11.7.2. Financial Performance
11.7.3. Product offerings
11.7.4. Key Strategic Initiatives
11.7.5. SWOT Analysis
11.8. Skiplino
11.8.1. Company Snapshot
11.8.2. Financial Performance
11.8.3. Product offerings
11.8.4. Key Strategic Initiatives
11.8.5. SWOT Analysis
11.9. Wavetec Pvt. Ltd.
11.9.1. Company Snapshot
11.9.2. Financial Performance
11.9.3. Product offerings
11.9.4. Key Strategic Initiatives
11.9.5. SWOT Analysis
11.10. XIPHIAS Software Technologies Pvt. Ltd.
11.10.1. Company Snapshot
11.10.2. Financial Performance
11.10.3. Product offerings
11.10.4. Key Strategic Initiatives
11.10.5. SWOT Analysis
*The list of company is subject to change during the final compilation of the report
Key Market Players:
- Advantech Co. Ltd.
- Aurionpro Solutions Ltd.
- Q-MATIC AB
- Qminder Ltd.
- Q-nomy Inc.
- Sedco
- SeehashSoftwares Pvt. Ltd.
- Skiplino
- Wavetec Pvt. Ltd.
- XIPHIAS Software Technologies Pvt. Ltd.
Market Segments:
By Component:
- Solutions
- Services
By Application:
- Reporting and Analytics
- Appointment Management
- Others
By Queue Type:
- Linear Queuing
- Virtual Queuing
By Vertical:
- Government and Public Sector
- BFSI
- Retail and Consumer Goods
- Healthcare and Life Sciences
- Others
By Region:
- North America
- The U.S.
- Canada
- Mexico
- Europe
- Germany
- France
- UK
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
- Rest of the World
- Latin America
- Middle East
- Africa